Delivery Policy

1. Introduction

At 180 Lenses, operated by Eye Language, we are committed to delivering your order safely and on time. This Delivery Policy explains how we deliver orders placed on our Tunisia store.

2. Delivery Area

  1. We deliver to all cities and governorates across Tunisia.
  2. Orders placed on this store can only be delivered to addresses inside Tunisia.

3. Delivery Charges & Payment

  1. Delivery is FREE on all orders within Tunisia. No shipping fees are added at checkout.
  2. Payment is cash on delivery: you pay the courier in Tunisian dinars (TND) when you receive your order.

4. Estimated Delivery Times

  1. Orders are usually delivered within 5 business days from the date of order confirmation.
  2. Delivery times are estimates and may vary based on courier services, weather conditions, or other external factors beyond our control.

5. Order Processing

  1. Orders are processed and dispatched within 1–2 business days after order confirmation.
  2. Orders placed on weekends or public holidays will be processed on the next business day.
  3. Once your order is shipped, you will receive a confirmation email or message with the tracking details.

6. Delivery Attempts

  1. Packages must be received or picked up within the time frame specified by the courier.
  2. After three failed delivery attempts, the package may be returned to our facility and additional charges may apply for re-shipping.

7. Customer Responsibility

  1. Customers must provide a complete and accurate shipping address, including contact phone number.
  2. 180 Lenses is not responsible for delays or failed deliveries caused by incorrect address details provided by the customer.
  3. For any delivery inquiries, please contact our customer support team.